Professional counselling is a safe and confidential collaboration between the counsellor and clients to promote
mental health and wellbeing, enhance self-understanding, and resolve identified concerns. Clients are active
participants in the counselling process at every stage. Counsellors work with children, young people, adults,
couples, families and groups. Counselling may be short term, long term, or over a lifetime, according to clients’
needs.Counsellors are fully present with their clients, using empathy and deep listening to establish positive
working relationships. Counselling is effective when clients feel safe, understood, respected, and accepted without judgement.